We are committed to addressing customer concerns fairly, transparently and within the applicable timelines. If your concern is not resolved at one level, you can escalate it through the following grievance redressal mechanism.
Please contact Customer Support first. If your concern remains unresolved, you may escalate it to the next level as described below.
For general queries, loan-related concerns, repayment issues, account assistance or service requests.
If your complaint is not resolved satisfactorily within the applicable period, you may escalate the matter to the Grievance Redressal Officer.
If you are not satisfied with the resolution provided by the Grievance Redressal Officer or do not receive a response within the applicable timeline, the matter may be escalated to the Principal Nodal Officer.
If your complaint is not resolved within the applicable period or you are dissatisfied with the resolution provided by the Company, you may approach the Reserve Bank of India under the applicable Integrated Ombudsman Scheme, subject to eligibility and applicable requirements.
Please mention your registered mobile number, application/loan reference number and a clear description of your concern when submitting a grievance. This can help us identify and review your request efficiently.